How do I return my order?
As long as an item is still in its original condition and packaging, you can return the item to us for a full refund within 28 days of the item being delivered to you. However, anything that is made to order, bespoke or cut to length is excluded from the returns policy and can’t be returned.
To return your product, you should mail your product to: Regalia House, Newtown Rd, Bedworth CV12 8QR.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
What can I do if my item arrived damage or defective?
We’re very sorry if your item arrived damaged or defective. You can make a claim for the item by emailing us at [email protected], and our customer support team will be able to advise you further.
How refunds work?
You can indicate your intent to return within 14 days of receiving your product. You have a further 14 days after indicating your intent to return to then return your products.
Once we receive your item, a refund is initiated immediately. If you cancelled and you were billed for it, we initiate your refund immediately after you submit your cancellation request. The way your refund is processed depends on your original payment method:
- If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
- If you haven’t received a refund yet, first check your bank account again.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] .
- Only regular priced items may be refunded. Sale items cannot be refunded.
Contact us at [email protected] for questions related to refunds and returns.